Cancellation & Exchange Policy

CANCELLATION POLICY

Purchase transactions on our Site are final, when collection is completed through the bank transaction. Once the bank transaction is approved, we process your order within 5 business days.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: info@yamsaac.com with Subject Line: Order Cancellation.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is canceling the order.
  3. Order number.
  4. Date when order was made.
  5. Part number.
  6. Description of the product/service.
  7. Reason for cancellation.

 

Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

Once we determine that the cancellation proceeds, we will request the financial institution in charge to make the refund, and cancel the transaction. From the moment we request the cancellation or refund, the banking institution will be responsible for the money refund. For these purposes, we cannot guarantee the period of time that the refund will be reflected in the customer's account. Refunds will be made to the same payment method that was used by the client. The client may choose to receive a credit. When the customer chooses a store credit, the company will process the request and once it is determined, a credit will be granted for the same amount of the transaction.

Credits will be valid for 90 days.

 

 

POLICY FOR DAMAGED OR MANUFACTURED DEFFECTED PRODUCTS

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to info@yamsaac.com. Emails received after 72 hours from which the order was received, will not be considered for the purposes of this policy.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is making the request. Return.
  3. Order number.
  4. Date when order was received.
  5. Part number.
  6. Description of the product.
  7. 2 Photos of reason for return, if applicable.

 

Damages covered by this policy, are not those that could have been suffered during shipping.

 

The damages covered are those of manufacture only and the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluate by our team and the decision of approval for an exchange , will be at our sole discretion.

The product must be returned within a maximum term of 72 hours  from the date that the order was received. If we understand that it is indeed a manufacturing defect, we will exchange the product, and cover the shipping costs of the replacement. We will provide you with a free label to make the return and once the package is on its way, we will send you the same product at no additional shipping cost.